Shipping policy

Shipping Policy

Processing Time:
Orders are processed within 1-3 business days. You will receive a notification when your order has shipped.

Shipping Rates and Delivery Estimates:
Shipping rates and delivery estimates vary depending on your location and the shipping method chosen at checkout. You will see the shipping options and costs before completing your purchase.

Shipment Confirmation and Order Tracking:
You will receive a shipment confirmation email with tracking information once your order has shipped.

Customs, Duties, and Taxes:
Aelia Olive Oil is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:
Aelia Olive Oil is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.